# QoE system for TV 2

- **Source:** TED · `672972-2024`
- **Buyer:** TV 2 Danmark A/S
- **Published:** 2024-11-05
- **Deadline:** —
- **Estimated value:** 5,497,229 DKK
- **CPV codes:** 48520000, 48000000, 48500000, 72000000
- **Place-of-performance NUTS:** DNK
- **Buyer-address NUTS:** —
- **Notice type:** can-standard / 29

## Procedure details

Source lists may span several lots; list positions do not establish relationships.

### Procedure Types

- open

### Award Criterion Names

- Quality
- Service and Support
- Implementation
- Price

### Award Criterion Descriptions

- For the purposes of TV 2s evaluation in respect of the subcriterion Quality, the subcriterion is awarded one point on a scale from 0-10. The point is based on the evaluation of the tenderer’s answers in annex 1 – Task description, section 4.2. The point is multiplied by the relative weighting of the subcriterion Quality. As regards the subcriterion Quality, tenders are evaluated against an absolute standard. The criterion will be evaluated based on: • How many of the requirements are fulfilled. • How well the answers support the needs of TV 2 and how these ensures the most efficiency for TV 2. • How well the answers show an understanding of the connection between the tenderers system and TV 2 Play and addresses how to minimize risks.
- For the purposes of TV 2s evaluation in respect of the subcriterion Service and Support, the subcriterion is awarded one point on a scale from 0-10. The point is based on the evaluation of the tenderer’s answers in annex 4 – Service & Support, section 1. The point is multiplied by the relative weighting of the subcriterion Service and Support. As regards the subcriterion Service & Support, tenders are evaluated against an absolute standard. The criterion will be evaluated based on: • How beneficial the SLA is for TV 2 • How the Support and cooperation gives access to competent personnel that matches TV 2s needs • How the descriptions show that the System is prioritized and securely run by the tenderer
- For the purposes of TV 2s evaluation in respect of the subcriterion Implementation, the subcriterion is awarded one point on a scale from 0-10. The point is based on the evaluation of the tenderer’s answers in annex 5 – Timeline, Implementation & Testing, section 1 and 2. The point is multiplied by the relative weighting of the subcriterion Implementation. As regards the subcriterion Implementation, tenders are evaluated against an absolute standard. The criterion will be evaluated based on: • That the implementation process is realistic and involves resources at TV 2 when it is necessary or beneficial • The described tests are relevant and ensures that TV 2 will have a system that is well tested when it is going live
- For the purposes of TV 2s evaluation in respect of the subcriterion Price, a linear points model is applied in which tenders with the lowest price will be assigned 10 points and in which 0 point will be assigned for the lowest price + 100%. For this Tender TV 2 will add a switching cost of 500,000 DKK if the service offered is different than the product used today (Conviva) and will require TV 2 to make changes to TV 2 Play to accommodate for a new system. The amount is based on calculations of 2 developers each for 4 months at a rate of 400 DKK/hour. This is based on the lowest of the best estimates and previous incorporation of a QoE-system. The switching costs are only for the evaluation technical price and is not something that the Supplier must pay to TV 2. They only represent the internal cost for TV 2 in case a new system must be implemented.

## Description

Quality of Experience system for TV 2 to measure viewing metrics for customers watching TV 2 Play.

## Award result

- **Published notice total:** 5,497,229 DKK
- **Contract concluded:** 2024-11-01
- **Winner:** NicePeopleAtWork (CVR 64908460) · value 5,497,229 DKK
Published values may cover multiple lots, options and frameworks; they are not supplier revenue. Unlinked notice summaries do not assign each value or expiry to each winner.

## Original notice

https://ted.europa.eu/da/notice/-/detail/672972-2024