# Quality Management System

- **Source:** TED · `814489-2025`
- **Buyer:** AMGROS I/S
- **Published:** 2025-12-09
- **Deadline:** —
- **Estimated value:** 4,800,000 DKK
- **CPV codes:** 72000000
- **Place-of-performance NUTS:** DK011, DNK
- **Buyer-address NUTS:** —
- **Notice type:** can-standard / 29

## Procedure details

Source lists may span several lots; list positions do not establish relationships.

### Procedure Types

- neg-w-call

### Award Criterion Names

- Pris
- Solution
- Implementation plan
- Vendor Service

### Award Criterion Descriptions

- The sub-criterion "price" (annex 3) is evaluated according to a point model with a scale from 0-8, and so that prices converted to points in a linear model, where the lowest price gets maximum points, 8 points, while a tender, that has a price that is 50% higher than the lowest price is awarded minimum points, 0 points.
- The sub criterion Solution is divided into 6 headlines: 1. Training Management (20%) 2. Document Management (20%) 3. Quality Management Processes (20%) 4. System Compliance (15%) 5. System (15%) 6. Additional Quality Management Processes (10%)
- It is weighed particularly positive that: • The implementation plan includes all activities necessary for the system to be successfully deployed, including but not limited to training, data migration, and validation, regardless of whether the vendor or the customer is responsible for the activity. • The implementation plan specifies activities and milestones as well as estimated timeline for activities as detailed as possible. • The implementation plan contains a precise definition of the acceptance date when responsibility for the system is transferred from vendor to customer. • The plan shows the vendor’s ability to guide, advise and lead the project. • The vendor provides as much validation as possible in the implementation to minimize the involvement of the customer’s employees. • There is a precise definition of what the vendor delivers and what the customer shall deliver. • The plan for the clarification phase specifies activities and milestones as well as estimated timeline for activities as detailed as possible.
- The sub criterion Vendor Service is divided into 3 headlines: • Customer’s participation, as described in Annex 6 (50%) • Vendor Services, as described in Annex 2, #2.7 Vendor Service (30%) • Quality agreement, as described in Annex 2, #2.8 Quality agreement (20%)

## Description

The Hospital Pharmacy of Region North Denmark has initiated a process of selecting a new Quality Management System (QMS). The Hospital Pharmacy is looking for a solution integrating document management and training with the most important quality processes such as deviations and CAPA management, change management, and complaints management. Furthermore, the solution must present dashboard-type key figures graphically with drill-down functionality to single registrations. The Hospital Pharmacy is looking for an eQMS solution that acts as the sole reference point across the enterprise—connecting quality business processes for better visibility, access, and control. The solution must be a cost effective GxP-compliant cloud-based SaaS solution that supports scalability, flexibility and mobility allowing real-time access through a web browser from different devices. Moreover, updates, validation and maintenance should be managed by the software vendor, a robust infrastructure ensuring availability and reliable per

## Award result

- **Published notice total:** 4,800,000 DKK
- **Contract concluded:** 2025-09-02
- **Winner:** Dot Compliance UK Limited (CVR 446402605) · value 4,800,000 DKK
Published values may cover multiple lots, options and frameworks; they are not supplier revenue. Unlinked notice summaries do not assign each value or expiry to each winner.

## Original notice

https://ted.europa.eu/da/notice/-/detail/814489-2025