# Procurement of Support for the NOIS Application - 26/02018

- **Source:** TED · `86835-2026`
- **Buyer:** Energinet Systemansvar A/S
- **Published:** 2026-02-06
- **Deadline:** —
- **Estimated value:** 5,000,000 EUR
- **CPV codes:** 72222300, 72267000
- **Place-of-performance NUTS:** DNK
- **Buyer-address NUTS:** —
- **Notice type:** cn-standard / 17

## Procedure details

Source lists may span several lots; list positions do not establish relationships.

### Procedure Types

- neg-w-call

### Award Criterion Names

- Price
- Task Execution and Methodology
- Handling of Incidents and Errors
- Resources

### Award Criterion Descriptions

- Prices must be stated in the attached Price List and the defined price elements must be completed herein. Prices must be stated exclusive of VAT but inclusive of all other expenses associated with the purchase. Prices must be stated in EUR. When evaluating 'Price', the Contracting Authority will evaluate the total cost (for evaluation purpose), cf. the Price List.
- The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how the tenderer will carry out the tasks during the contract period in accordance with the requirements. - A coherent description of workflows for task execution - Clear description of responsibilities and interfaces as described in the tender - A level of detail that makes the described workflows directly verifiable - A clear and explicit link between the described workflows and the requirements - Descriptions including defined process steps, decision points and responsibilities will generally score higher than purely descriptive narratives Positive weight: Precise and verifiable description of how the tasks will be executed in accordance with the requirements. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
- The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how errors, incidents, and escalations will be handled during the contract period in accordance with the requirements. - Description of processes for case handling, incident handling and reporting - Description of escalation processes and decision points - Clear differentiation between incident types and priorities as described in the tender and defined in the requirements specification - Concrete escalation process and clearly described procedures - Description of how recurring incidents will be followed up within the described processes Positive weight: Systematic and verifiable description of incident and escalation handling processes. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria
- The tenderer must submit a written response addressing the requirements set out in Appendix 2 and any other relevant parts of the tender documents. Appendix 2 itself is not to be submitted but forms the basis for the tenderer’s description. Factual evaluation basis: - Description of how resources will be planned and applied to fulfil the requirements during the contract period. - Description of roles and functions assigned to fulfil the requirements - Description of presence and availability in accordance with the agreed SLA - Clear description of tasks and how they are distributed between the described roles and functions - Description of how absence and staff turnover will be handled during the contract period, including communication procedures - Description of procedures for knowledge transfer to new and existing personnel Positive weight: Experience with 2 or 3 level support the Nois Application. Resource planning that ensures continuity in task execution, including clear collaboration and reporting structures. It is a minimum requirement that the tenderer achieves the minimum score of five (5) for this subcriterion If this score is not achieved in connection with the tender evaluation, the offer will not be taken into account. Response is maximum 10.000 characters (equivalent to 4 pages) per evaluation criteria.

### Selection Criterion Descriptions

- The applicant must confirm the economic ability in the ESPD part IV.B with information from the latest annual report regarding the following economic indicators: 1. Equity (total equity incl. share capital, reserves, revaluation, retained earning etc.) 2. Equity ratio (equity/total assets). This must be stated with two decimals. If the applicant relies on the capacities of other entities or the applicant is a group of economic operators the information for the ESPD part IV.B must also be given in a separate ESPD from each of these entities. It is the sole responsibility of the applicant to secure that the minimum requirements are reached based on consolidation when the applicant is relying on the capacity of other entities or when the applicant is a group of economic operators. Minimum requirement: Equity from the latest annual report must, at the time of prequalification, be at least 1,5 Mio. EUR. Equity ratio from the latest annual report must, at the time of prequalification, be at least 20 pct. If the equity ratio is between 15 pct. and 20 pct. The applicant can qualify if Equity exceeds 2 Mio EUR.
- The suitability of applicants fulfilling the minimum requirements to economic and financial standing will be assessed based on technical and professional ability. The ability will be assessed based on references which can be filled in ESPD part IV.C. The applicant is allowed to submit up to the 2 most comparable and relevant references undertaken in the past 3 years as part of the application. By "undertaken in the past 3 years” implies that the reference must not have been completed prior to the date reached when counting 3 years backwards from the submission date for prequalification. References older than this will not be taken into consideration. References which have not yet been fully completed can be included as part of the application, however the applicant must describe the parts which have not yet been delivered, and this may affect the evaluation of the application, cf. section 2.3. The references should describe support of NOIS or a similar Application as NOIS and include: • Technical support and troubleshooting deliveries (2nd and 3rdlevel) The reference must include deliveries related to: and 3rd level) o 2nd and 3rdlevel application support and 3rd level application support o technical troubleshooting of application components, integrations, work-flows, and data flows o handling of incidents (P1–P4), including diagnostics, workarounds, reporting and rootcause analysis cause analysis o coordination with internal customer support, software vendors and infra-structure/hosting providers regarding cross domain issues domain issues • Operations, maintenance, and deployment related deliveries o execution of deployments, configuration changes, and smoke testing across multiple environments (TEST, PRE PROD, PROD) o monitoring, log analysis, performance follow up, and proactive operational maintenance o database support (SQL), data consistency, backup/restore, and environment parity o participation in change processes (Pre CAB, CAB), including documentation and compliance activities • Contract value (if possible) • Date of initiation and final delivery (day, month, year) Any ambiguities and/or incomprehensibilities may have a negative effect on the selection of applicants. Please note the “description” box in ESPD part IV.C. can contain more text than is visible and it is possible to copy paste text into the box. If the applicant is relying on the capacity of other entities or the applicant is a group of economic operators the maximum number of references to be submitted must still be respected and cannot exceed 2 when combined. If more are submitted, the Contracting Authority will only consider the most recent references determined by date of final delivery, in this case not yet finished references will not be included. If the applicant relies on other entities capacity or is part of a group of economic operators the information concerning ESPD part IV.C must be submitted in separate ESPD’s for each entity. Minimum requirement: Each reference must concern a business‑critical application with continuous opera-tional responsibility, including incident handling (P1–P4) and handling of integrations with other Applications, whether internal or external. This includes experience with: 1. Operation and support Including ongoing second level support, error handling and system maintenance. 2. Application design and technical understanding Including architectural structure and code-level understanding of the supported application. 3. Governance and integration context Including governance processes related to the application and its integrations with external Applications.

### Options

- The tendered contract has a duration of 5 years with no extensions. The contract is locked for the first two years, after which the Contracting Authority has the option to terminate the contract.

### Documents Urls

- https://www.comdia.com/energinet/tenderinformationshow.aspx?Id=652686

### Submission Urls

- https://www.comdia.com/energinet/tenderinformationshow.aspx?Id=652686

## Description

The Contracting Authority wants to purchase support for the NOIS application. The objective of this tender is to engage a qualified external service partner to deliver comprehensive support for the NOIS application. The scope of services encompasses technical maintenance, application support, incident management, application monitoring, release management, and integration with associated applications. For further details regarding the purchase, reference is made to the tender documents. The tendered contract has a duration of 5 years. The value of the contract is expected to amount to 5 Mio. EUR

## Original notice

https://ted.europa.eu/da/notice/-/detail/86835-2026