Contract on Openstack managed services and associated tasks

The Danish Agency for Higher Education and Science (UFS) operates a private, on-premises OpenStack cloud environment based on Canonical technology, supporting a mixed workload of applications. The Supplier shall take full responsibility for delivering managed services for this platform, including transition, daily operations, and on-demand tasks, in accordance with the Contract and this Requirement Specification. The Supplier must conduct a Transition In phase to ensure readiness, followed by the delivery of ongoing operational services such as monitoring, maintenance, error correction, and up-dates. The Supplier shall also handle specific service tasks upon request, including compute node deployment and related consultancy services. At contract end, the Supplier must provide Transition Out services to enable an orderly and well-documented handover. The components in the OpenStack are described in Appendix 1.b OpenStack envi-ronment. The services are further described in Appendix 1.