Contract regarding Operation and Maintenance of GSM-R

I. Background and Purpose: Banedanmark is an agency under the Ministry of Transport in Denmark. Banedanmark is responsible for maintaining, renewing and expanding the railway so that the railway has a condition and capacity to meet the current and future needs for running trains. Banedanmark operates a 3476 km & 300 station railway network with a complex data & telecommunications network enabling connectivity of operational technical railway systems. Banedanmark’s GSM network is based on the GSM-R standard which is an international wireless communications standard for railway communication and applications built on GSM technology. Purpose of this tender was to ensure a stable operation of the GSM-R network during the term of the Contract. As a result of the tender Banedanmark has entered into Contract with the winning tenderer. II. Current setup The current scope is that the Supplier must provide operation and maintenance of the GSM network based on Nokia, which includes: • More than 400 sites, consisting of masts, foundations, antennas, mast brackets and antenna cabling, couplers, amplifiers, cabinets and grounding. • BSC’s and BTS’s • MSC • IN Switch • Dispatcher Switch • Voice recording equipment • Servers and databases • GPRS • Dispatcher workstations (approx. 75 in the whole country) III. Main services The main services are the following: A) Transition in B) Operation C) Preventive Maintenance D) Warehouse Service and embedded in these GSM-R network specific services are standard services like reporting, status meetings, documentation and more. Ad main service A): The purpose of transition in is to enable the Supplier to take over responsibility for the supply of Operation, Preventive Maintenance and Warehouse Services. Part of this will be knowledge transfer from incumbent supplier. It is essential to the Customer that Transition In is implemented with the least possible interruptions to the Customer’s business activities. Ad main service B): The Supplier shall operate the entire GSM-R network including hardware, operating systems, databases and other middleware and applications. Operation shall be performed in accordance with manufacturer instructions and system documentation provided by Customer. The Supplier shall troubleshoot and subsequently remediate faults in the GSM-R network in accordance with incident priority and service levels. SIM card administration is also a part of this service. Railway safety procedures and IT security requirements are embedded in this service. Ad main service C): The Supplier shall ensure that the GSM-R network is always maintained in accordance with the customers applicable standards, manufacturers recommendations and Best Practices. This means that the GSM-R network must be periodically inspected by the Supplier during the operational phase. Through preventive maintenance, the supplier shall ensure remediation of defects and other conditions that may or will cause operational disruptions or adversely impact the GSM-R network in the short or long term. Railway safety procedures and IT security requirements are embedded in this service. Ad main service D): Warehouse services shall be provided by the Supplier and this is to ensure rapid response, rectification of hardware defects, etc. in the GSM-R network. The Supplier shall as part of the warehouse services provide necessary warehouse facilities for Customer spare part stock and handle all tasks and matters related to this including registration of hardware, inventory management, reporting, audit, RMA, and assistance with purchase of additional hardware.