Supply and sustainment of iDirect hardware and software

In order to ensure sustained operation (24 hours a day, 365 days a year) of the iDirect equipment, DALO wishes to establish a framework agreement covering the supply and sustainment of iDirect hardware and software, including licenses, training, audit, support, etc.. The framework agreement shall ensure that DALO can acquire the necessary iDirect hardware, software, and support to operate our iDirect equipment.