Market dialogue regarding Letter solutions

On behalf of the Danish Tax Administration, The IT and Development Agency of the Danish Ministry of Taxation (Danish: Udviklings- og Forenklingsstyrelsen, hereafter UFST) wish to hold a market survey to provide insights into whether a letter solution (i.e Customer Communication Management) can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. UFST is creating letters in three different ways: 1. Via batch processes, where data is transferred from a business system to a letter-generating system. 2. In the form of case manager with manual letter creation. 3. One-off letters in bulk mailing. With this market dialogue UFST seeks to gain important knowledge from potential vendors in the market that have experience from similar fields or solutions. UFST would also like to investigate wheter there is a standard solution on the market that can meet described needs for letter creation and mailing. UFST also appreciates to hear from vendors that do not intend to deliver the full solution, but only parts hereof. This market dialogue will primarily focus on letter creation via batch processes, but we are also interested in hearing about the vendors abilities in the other two types of letter creation. Please see the attached document (Appendix A) for further details about the requirements, the questionnaire that UFST would like to have answered as part of the market dialogue and who UFST is.